Planning Customer Satisfaction Survey  

You recently commented on a planning application.  Please take a few moments to tell us how we did.  Your views are really important to us as we want to ensure Planning Services continue to meet customer needs.
1. How did you find out about the application?  
 
2. If you viewed the application on-line, did you encounter any problems?      
3.
4. How much do you agree/disagree with the following statements, Tick one box for each
           
  The details were easy to view on the web site          
  You understood how to comment on the application          
  You found it easy to submit comments          
  You understood what we can take into account          
  Your comments were acknowledged quickly          
  You are satisfied that you were given the chance to affect the decision          
  You understand how the decision was reached          
  Your views were fully taken into account          
  You were treated in a professional manner          
5. Overall, how satisfied are you with the service you received.
6. Was the outcome what you wanted?
7.
For further information about this survey or planning in general please contact us by email: development.management@nottinghamcity.gov.uk or call 0115 8764447
8.
9.
Nottingham City Council is committed to equality of opportunity, and would like to learn about which groups of people are using its services and their needs. The following questions are OPTIONAL.  
10. Are you?
11. Which age group do you belong to?
12. Do you consider yourself to be disabled?
13. To which of these ethnic groups do you consider you belong?
 
14.
Thank you for completing this survey.
 
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